Returns & Exchanges
We guarantee Creator Toronto clients 100% satisfaction. If you are not completely satisfied, we will be happy to assist you.
Regular items can be returned for a full refund within 14 days receiving your item, which will be taken from the postal carrier's delivery confirmation. Items will be refunded to the original method of payment minus any original shipping charges, and return shipping charges.
Once the item has arrived at our facility, a refund will be processed within 3-7 business days.
Regular items can be exchanged for another item valued at equal or less within 14 days of receiving your item. If exchanging for an item that is greater in value, then the client must pay the difference. The client must be responsible for return shipping costs and shipping costs for the new item.
Sale items and customized items cannot be returned or exchanged.
E-mail firstname.lastname@example.org to place a return or exchange. Please write RETURN or EXCHANGE in the subject line and let us know how we can help.